You’ve been in a major accident or your car has experienced some cosmetic/structural damage because of bad weather. Either way, you want the dents, dings and scratches fixed as soon as opportunity. Entrusting your prize vehicle to the first auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have very best interest at heart.
Take for instance the recent “Sierra Vista Herald” news report declaring, “Auto repair shops to be checked out.” Seems Arizona’s new attorney general is putting a sting operation into effect in california that will “determine if those in the business of car repair are now being honest with their viewers.”
What prompted the need for such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that their cars require expensive add-on services when they don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them in a lowball estimate.
In light of situations like these, it’s no wonder that recognition is being handed out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their customers’ best interests planned. Recently, EMC Publishers reported which a “Local auto repair shop [had been] recognized by BBB for its health.”
The auto repair shop was selected by a “panel of judges including things like business and community leaders” who investigated business practices and anecdotal customer service stories to choose a visit. Honest and integrity in every area of business by business repair service provider secured the win.
One of the approaches the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective in order to be getting you back within road quickly and the actual use of confidence that your vehicle has been restored on the complete satisfaction. ICAR Gold class certification also ensures that your auto repair technicians have obtained the highest credentials in the industry to get the job done right.
Another way that will the auto repair shop walked away with the honor was by taking the time regrowth to its customers, in plain, non-technical language, what repairs their car needed and what options were available for them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative material. Watch out for auto body shops that use knock-offs or cheap imitations but charge you just slightly below a competitor that is committed to the actual deal and backs it up having a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in driving a car that you’re being ripped off by your auto repair merchant. A reputable car body team focuses on taking that stress out of the process with focus detail from quote, to insurance agency document approvals, right up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777